The Green Truck Moving Company

The Green Truck Moving Company (TGTMC) refuses to work with us regarding broken furniture that was supposed to be covered under their insurance. We contracted The Green Truck Moving Company (TGTMC) for our move on 12/6/19. Our dining room table and filing cabinet were both severely damaged in the move. We cannot stand the table on it's legs and the file cabinet is banged up beyond repair so badly that the drawers will only open about a third of the way.

We were in direct contact with Michael Richardson (owner; not the owner listed on the website). We filed our claim within the 48 hour required window and received no response. This began a trend of reaching out to Mike with no response. He refuses to work with us despite phone calls, text conversations and emails. If you do get him on the phone he acts completely surprised that the insurance company has not contacted you. He says he will look into it and get back to you, but never does. After multiple calls, texts, emails we finally received a claim receipt confirmation form on February 14th.

It is now July and despite one-sided follow up, there has been absolutely no contact from an insurance company nor resolution from TGTMC. In the meantime, the insurance form states we cannot make repairs or dispose of the items until the claim is settled. The dining room table is part of a set we were trying to sell so the whole set has been sitting in our home taking up space (through the holidays and now quarantine mind you) with no disposal or repair resolution.

**Their Better Business Bureau reviews contain multiple complaints of similar issues. They didn't even respond to our BBB complaint. Just ignored it. Not customer friendly at all.**

Other inconsistencies with this company:

-They underestimated our move despite an extensive Q&A with their coordinator.

-Our move was supposed to last for a few hours beginning at 2pm. It took until about 1am to get everything moved.

-We scheduled three movers and they sent two. The cost was adjusted to reflect two drivers in the end and a two hour discount provided due to the extended timing.

-The movers were very nice but exhausted in the end of course. They dropped the filing cabinet (on accident) from the top of the ramp and it landed on one of their feet causing a hairline fracture. Completely unsafe working conditions due to the company's mismanagement in arranging the move.

-The website states the owners are Emanuel Reed, Clinton Gray and Derrick Moore. Yet the person who identified themselves as the owner with us was Mike Richardson

-The website claims they use "green" moving methods, hence the name, such as recyclable materials they dispose of for customers, offering plastic containers instead of moving boxes, trucks that use biofuel, etc. They seem to use the same materials and practices as any other moving company, moving blankets and a LOT of plastic wrap that is not recyclable and that they did not take with them to dispose of in an environmental way. We were not offered plastic bins instead of cardboard boxes. NOTHING green was mentioned at all in preparation for or during our move.

Despite all of the issues, I will say that the movers themselves were very nice. Stephen, the gentleman who hurt his foot, was also extremely professional. We did not anticipate the lack of professionalism we have encountered with the owners after working with someone of Stephen's caliber. We are disappointed this matter was not resolved under customary resolution practices and with appropriate communication from TGTMC.

Move size: 3 Bedroom Home Service cost: $1000

Green Truck movers caused over $1,000 in damages to my furniture and will only offer me $120 for compensation for my damages!! Green Truck movers arrived at my home on moving day over an hour late. They arrived ill prepared for the job at hand and did not have enough moving blankets for my furniture. Instead, (unbeknownst to me), they decided to stack my furniture in the moving truck without adequate blankets damaging over $1,000 in my furniture. They also did not return some of my personal moving blankets that I loaned to them because they were ill prepared for my move. They also misplaced and broke several pieces of glass tops for my furniture. I filed a claim BEFORE Thanksgiving and it has not been resolved. They have offered me $120 for OVER $1,000 in damages. This company is unprofessional and incompetent. I even gave one of their movers a washer and dryer for free and this is how my gratitude is repaid? DO NOT USE THIS COMPANY TO MOVE YOUR FURNITURE I had a great experience with them with a previous move, but my recent experience has been FAR from good.

Move size: 4 Bedroom Home Service cost: $1100

DO NOT USE THIS COMPANY!!

First things first. We were delayed indefinitely, to move into our new construction home due to the tornado that hit TN a couple weeks ago. I have tried to call and cancel the move but they refuse to pick up the phone. They have not replied my my number of voicemails and emails. Their website phone and the number on their email all go to the same mobile phone which they keep sending to voicemail.

Second, when we booked, they did not tell us that the $119 deposit was non-refundable. The person I spoke with only said that this was to reserve the move date. He also did not send me any email documentation for the move or referencing this “non-refundable” payment. Very unethical and unprofessional.

Lastly, I referred them to my in-laws who were moving before us. The crew showed up 2 hours late first off. Then ,when they got there, the movers forgot all the packing material, so they left and didn’t return for another 2 hours. When they finally started, they moved super slow, damaged a few pieces of furniture, and dropped a a piece of furniture which cracked a floorboard. They then told my family that if they gave them a good review the owner would give them a $25 gift card; what a freakin joke! Once they loaded up, it was around 4pm, which was 7 hours after they started, they were “hungry” and decided to take another 2 hour late lunch”, mind you if we had done this ourselves we would have already been moved in by now. On top of that, when they finally showed up at the house to finish the move, they were sluggish, eyes glazed over, and high as a kite. DO NOT USE THESE MOVERS. You would pay less and get moved in quick if you moved everything yourself.

Move size: 2 Bedroom Home Service cost: $119